Why Your BBB Rating Matters

It was freezing last night and your pipes weren’t insulated correctly; now you have a flood in your basement. Who are you gonna call? Not the Ghostbusters! Probably a plumber, but who do you trust enough fix your problem?

When making a major purchase or repair it is important to hire someone that you trust. The Better Business Bureau (BBB) is a trusted resource for finding businesses that you can trust. The BBB prides itself on establishing standards of integrity and performance for companies, and monitoring them to provide the best results for you, the consumer. The Better Business Bureau describes itself as “the resource to turn to for objective, unbiased information on businesses” and is “your key adviser, most reliable evaluator and most objective expert on the topic of trust in the market place.”

Just like in school, companies are designated a grade from A+ to F on 7 key factors:

1) Business’ complaint history with BBB
2) Type of business
3) Time in business
4) Background information on business in BBB files
5) Failure to honor commitments to BBB
6) Licensing and government actions known to BBB
7) Advertising issues with BBB

The higher the grade from the BBB, the more trusted they are. Complaints filed by customers against a company will also affect the company’s grade. To increase your grade it is important to provide the BBB with background information about your company including: your time in business, clear definition of what your business does, and types of services provided.

The BBB also offers an accreditation standard for businesses to strive to achieve. This coveted status signifies that the company is committed to treating their customers fairly and ethically. The BBB accreditation is an honor, and only the businesses that meet the highest standards of the Better Business Bureau are eligible for it.

Companies strive to have an A+ rating with the BBB to prove their worth. With over 30 years of experience in the heating, plumbing, and cooling, Parley’s PPM Plumbing Heating and Air holds the distinguished grade of A+ and the accredited business stamp. PPM Plumbing achieved this rating by committing themselves to the BBB accreditation standards and exceptional customer service.

Categories: About Us, BBB

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Why Choose Us?

  • Always 100% customer satisfation guaranteed
  • Flat rate upfront pricing
  • No diagnostic fee when we do a repair for you
  • Free second opinion on any replacement
  • Local family owned business
  • Serving Utah County for over 38 years
  • We service all plumbing, heating and AC brands
  • Rocky Mountain Natural Gas certified technicians
  • Full one year parts & labor warranty on all repairs and insatallations
  • Drug free / smoke free workplace
  • Background checked technicians
  • Customer Care Trained Team!
  • "I would rather lose money on a service call than have an unhappy customer" -Lance Hellewell, Owner & GM
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Orem Air Conditioner Repair | 864 North 1430 West | Orem, UT 84057